Last Updated: September 30, 2026
At Planteraia, we understand that plans can change. We provide customers with an opportunity to request an order cancellation before the order has entered processing or been shipped.
Cancellation Timeframe
Customers may request to cancel an order within 12 hours after the order is placed, provided the order has not already entered processing, been prepared for shipment, or shipped.
To request a cancellation, please contact us as soon as possible with your order number and the email address used when placing the order.
Email: info@planteraia.us
Phone: +1 (440) 667-8171
Orders Already in Processing
Once an order has entered processing, been prepared for shipment, or shipped, we may not be able to cancel it.
For furniture orders, processing may begin shortly after an order is received because products may require warehouse preparation, packaging, scheduling, or other fulfillment arrangements.
If cancellation is no longer possible, you may be able to request a return after delivery in accordance with our Return & Refund Policy.
How to Request a Cancellation
When contacting us, please provide:
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Your full name
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Order number
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Email address used for the order
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A clear request to cancel the order
Cancellation requests should be sent by email or phone as soon as possible.
Submitting a cancellation request does not automatically guarantee that the order can be canceled. We will review the order status and confirm whether cancellation is possible.
Refunds for Canceled Orders
If your cancellation request is approved before the order enters processing, the order will be canceled and any eligible payment will be refunded to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Order Changes
If you need to change an order, such as the delivery address, product selection, quantity, or other order details, please contact us as soon as possible.
We will make reasonable efforts to accommodate requested changes, but changes may not be possible once the order has entered processing or fulfillment.
Duplicate or Incorrect Orders
If you accidentally place a duplicate order or submit an order with incorrect information, contact us immediately.
We will review the order status and determine whether the order can be canceled or modified before fulfillment.
If the order has already been processed or shipped, cancellation or modification may no longer be available.
Shipped Orders
Orders that have already been shipped cannot normally be canceled through this policy.
If you no longer want an item after shipment or delivery, please refer to our Return & Refund Policy for information about eligible returns.
Contact Us
For questions about order cancellations or changes, please contact:
Planteraia
Email: info@planteraia.us
Phone: +1 (440) 667-8171
Address: 251 Mockingbird Lane, Elyria, OH 44035, United States