Terms of service

Last Updated: September 30, 2026

Welcome to Planteraia. These Terms of Service govern your access to and use of the Planteraia website and your purchase of furniture and related products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Planteraia

Planteraia operates an online furniture store offering products for living rooms, bedrooms, and other areas of the home.

Store information:

Planteraia
251 Mockingbird Lane
Elyria, OH 44035
United States

Phone: +1 (440) 667-8171
Email: info@planteraia.us
Website: planteraia.us

2. Eligibility and Website Use

By using our website, you confirm that you are legally permitted to enter into agreements under applicable law.

You agree to use the website only for lawful purposes.

You must not:

• Use the website for fraudulent, unlawful, or unauthorized activities.

• Attempt to interfere with the website's operation or security.

• Introduce viruses, malicious software, or harmful code.

• Attempt to gain unauthorized access to our systems or other users' information.

• Use automated tools to scrape or collect website information without authorization.

• Provide false, inaccurate, or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website when reasonably necessary to protect our customers, business, systems, or legal interests.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, prices, and other product information are accurate.

However, colors may appear differently depending on your device, monitor, lighting, and display settings.

Furniture dimensions and product specifications should be reviewed carefully before placing an order.

Minor variations in materials, textures, colors, wood grain, upholstery, or other product characteristics may occur due to manufacturing processes and natural material variations.

4. Product Availability

All products are subject to availability.

We may change product selections, specifications, prices, or availability at any time without prior notice.

If a product becomes unavailable after an order has been placed, we may contact you to discuss an appropriate solution. If the order cannot be fulfilled, the applicable payment may be refunded.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After an order is submitted, you may receive an order confirmation by email.

An order confirmation acknowledges that we have received your order but does not necessarily guarantee fulfillment if an issue later arises involving inventory, payment authorization, pricing, fraud prevention, shipping restrictions, or other circumstances.

We reserve the right to refuse or cancel an order when reasonably necessary.

If an order is canceled after payment has been received, the applicable amount will generally be refunded to the original payment method.

6. Pricing and Payment

Product prices are displayed on the applicable product pages and checkout.

Prices may change from time to time.

In the event of an obvious pricing or technical error, Planteraia reserves the right to correct the information and, where appropriate, cancel an affected order and refund any payment already received.

Available payment methods will be displayed during checkout.

You agree to provide accurate and complete billing information and authorize the applicable payment provider to process your transaction.

7. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Delivery estimates are provided as general estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Furniture orders may require special handling because of their size or weight. Some orders may arrive in multiple packages or shipments.

Delivery may be affected by carrier schedules, weather, holidays, transportation conditions, incorrect addresses, or other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

8. Delivery Access and Furniture Handling

Customers are responsible for ensuring that furniture can reasonably be delivered to the intended location.

Before ordering large furniture, customers should consider doorways, hallways, stairs, elevators, entrances, and other access points.

Unless expressly stated on the applicable product or service description, standard delivery does not necessarily include assembly, installation, placement inside a specific room, removal of existing furniture, or disposal of packaging.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review the applicable return period, eligibility requirements, return shipping responsibilities, and refund procedures before requesting a return.

Furniture that has been assembled, modified, damaged through improper handling, or otherwise used may not qualify for a standard return unless otherwise required by applicable law.

10. Furniture Assembly and Care

Customers are responsible for following the assembly instructions and product care information provided with their furniture.

Improper assembly, installation, modification, misuse, or failure to follow care instructions may result in damage that is not covered by our standard return policy.

If you believe a product is defective, please contact us before attempting repairs or modifications.

11. Intellectual Property

The Planteraia name, logo, website design, text, photographs, product descriptions, graphics, page layouts, and other website materials may be owned by or licensed to Planteraia and may be protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

Unless permitted by law or authorized in writing, you may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content.

12. User Reviews and Content

If you submit product reviews, comments, photographs, feedback, or other content to Planteraia, you are responsible for ensuring that you have the necessary rights to submit the content.

You should not submit content that is unlawful, misleading, defamatory, abusive, infringing, or that violates another person's privacy or intellectual property rights.

By submitting content, you grant Planteraia a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and distribute that content for legitimate business purposes, subject to applicable law.

13. Third-Party Services

Our website may rely on third-party services for payment processing, shipping, analytics, hosting, customer support, fraud prevention, advertising, and other business functions.

Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.

Planteraia is not responsible for the independent policies or practices of third-party services that we do not control.

14. Website Availability

We make reasonable efforts to keep our website accessible and functional.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Temporary interruptions may occur because of maintenance, technical issues, network failures, third-party service interruptions, or other circumstances beyond our reasonable control.

15. Disclaimer

The website and its content are provided for general shopping and informational purposes.

We make reasonable efforts to maintain accurate information, but we do not guarantee that all content will always be complete, current, or free from typographical, technical, or other errors.

Nothing in these Terms of Service is intended to exclude or limit consumer rights or protections that cannot legally be excluded or limited.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Planteraia will not be responsible for indirect, incidental, consequential, special, or similar losses arising from your use of the website or products purchased through the website.

Nothing in these Terms of Service limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, liabilities, or reasonable expenses arising from your violation of these Terms of Service or misuse of the website.

18. Changes to These Terms

Planteraia may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.

Updated terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after updated terms are posted constitutes acceptance of the revised terms to the extent permitted by applicable law.

19. Governing Law

These Terms of Service will be interpreted and applied in accordance with applicable law.

Nothing in these terms is intended to deprive consumers of mandatory rights or protections available under the laws applicable to their circumstances.

20. Contact Us

If you have questions about these Terms of Service, please contact us:

Planteraia
251 Mockingbird Lane
Elyria, OH 44035
United States

Phone: +1 (440) 667-8171
Email: info@planteraia.us
Website: planteraia.us