Refund policy

Last Updated: September 30, 2026

At Planteraia, we want you to feel confident when purchasing furniture from our store. If you are not satisfied with an eligible item, you may request a return according to the conditions outlined below.

Return Period

Customers may request a return within 30 calendar days of the date the order is delivered.

Please contact us within the 30-day return period before sending any item back. Unauthorized returns may not be accepted.

Return Conditions

To be eligible for a return, furniture must generally meet the following conditions:

  • The item must be unused and in its original condition.

  • The furniture must not have been assembled, modified, repaired, or altered.

  • The item must not have stains, scratches, odors, pet hair, or other signs of use.

  • All original parts, hardware, accessories, manuals, and components should be included.

  • The product should be returned in its original packaging whenever reasonably possible.

  • The item must be adequately protected for return shipment to help prevent damage during transportation.

Because furniture is often large or heavy, customers should keep the original packaging until they are satisfied with the purchase and the applicable return period has passed.

Non-Returnable Items

Certain products or situations may not qualify for return, including:

  • Furniture that has been assembled or installed.

  • Products that have been modified, repaired, or altered by the customer.

  • Items damaged after delivery due to improper use, handling, assembly, or care.

  • Items with significant signs of use.

  • Products that are personalized or customized specifically for the customer, unless defective or damaged.

  • Items identified as final sale or non-returnable on the applicable product page.

If an item arrives defective, damaged, or incorrect, please contact us before attempting to return it.

How to Request a Return

To request a return, please email info@planteraia.us with the following information:

  • Order number

  • Customer name

  • Email address used for the order

  • Product name

  • Reason for the return

  • Photos or videos of the product when applicable

For damaged, defective, or incorrect items, please include clear photographs of the product, packaging, shipping label, and affected areas.

After reviewing your request, we will provide return instructions if the item qualifies.

Return Shipping Costs

For returns due to a change of mind, personal preference, incorrect size or selection, or other reasons not caused by Planteraia, the customer may be responsible for return shipping costs.

Because furniture can be large or heavy, return transportation costs may be significant. Customers should contact us before arranging a return shipment so that we can provide the applicable return instructions.

If an item is confirmed to have arrived damaged, defective, or incorrect due to an issue attributable to Planteraia, we will work with the customer to provide an appropriate resolution, which may include replacement, repair, refund, or return shipping assistance.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error attributable to Planteraia.

Furniture Assembly

Customers should inspect furniture carefully before assembling it.

Once a furniture item has been assembled, it may not qualify for a return unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection requirements.

If you believe there is a problem with a product, please contact us before assembling it whenever possible.

Damaged or Defective Furniture

If your furniture arrives damaged or defective, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the damage or defect

  • Photographs of the shipping packaging and shipping label when available

Please retain the original packaging until the issue has been resolved, as it may be required for inspection, return, replacement, or carrier claims.

We will review the information provided and determine an appropriate solution.

Incorrect or Missing Items

If you receive the wrong product, missing components, incorrect quantity, or incomplete hardware, please contact us at info@planteraia.us.

Please provide your order number and relevant photographs so that we can investigate the issue and provide the appropriate solution.

Refunds

Once an approved return has been received and inspected, we will notify you whether the return has been accepted.

If approved, the applicable refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

Partial Refunds

If a returned item does not meet the applicable return conditions, Planteraia may determine that a full refund is not available.

Where appropriate and permitted by applicable law, a partial refund may be considered based on the condition of the returned product, missing components, damage, or other relevant circumstances.

Exchanges and Replacements

If you receive a defective, damaged, or incorrect item, Planteraia may offer a replacement or exchange depending on product availability and the circumstances of the issue.

For a standard return where you simply prefer another product, you may be required to return the original item and place a new order.

Late or Missing Refunds

If you have been notified that your refund has been issued but the funds have not yet appeared in your account, please first check with your bank or payment provider.

If the refund remains unavailable after the normal processing period, please contact us at info@planteraia.us.

Return Approval

Please do not ship a return to the address listed below unless you have received return instructions from Planteraia.

Return instructions may vary depending on the product, warehouse, carrier, and reason for the return.

Contact Us

If you have questions about returns, refunds, damaged furniture, or replacements, please contact us:

Planteraia
251 Mockingbird Lane
Elyria, OH 44035
United States

Phone: +1 (440) 667-8171
Email: info@planteraia.us
Website: planteraia.us