Privacy policy

Last Updated: September 30, 2026

Planteraia respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase furniture, contact us, or use our services.

This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you.

1. Information We Collect

When you visit or use the Planteraia website, we may collect information that you provide directly to us, including:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Order details and purchase history

  • Account information, if you create an account

  • Information provided when contacting customer service

  • Reviews, feedback, or other information you voluntarily submit

We may also automatically collect certain technical and usage information when you browse our website, including your IP address, browser type, device information, operating system, pages visited, referring website, and general website activity.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Arrange furniture shipping and delivery

  • Provide order confirmations and shipping updates

  • Handle returns, refunds, exchanges, and replacements

  • Respond to customer service inquiries

  • Maintain and improve our website

  • Provide a more personalized shopping experience

  • Analyze website usage and performance

  • Detect, investigate, and prevent fraud or unauthorized activity

  • Protect the security of our website and services

  • Comply with applicable legal and regulatory requirements

  • Send promotional communications where permitted and in accordance with your preferences

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Planteraia generally does not directly store complete credit or debit card numbers on its own systems. Payment information may be collected and processed by the applicable payment provider in accordance with its privacy policy and security practices.

4. Cookies and Similar Technologies

Planteraia may use cookies, pixels, tags, and similar technologies to help operate our website and improve the shopping experience.

These technologies may be used to:

  • Keep your shopping cart and checkout functioning

  • Remember preferences

  • Understand website traffic and usage

  • Improve website performance

  • Detect fraudulent or unauthorized activity

  • Measure marketing and advertising performance

  • Provide relevant promotional content where applicable

You can manage or disable certain cookies through your browser settings. Disabling essential cookies may affect some website functions.

For additional information, please review our Cookie Policy.

5. How We Share Information

We may share personal information with service providers and business partners when reasonably necessary to operate our business and provide services.

These parties may include:

  • Payment processors

  • Shipping and delivery providers

  • E-commerce and website hosting providers

  • Customer service providers

  • Analytics providers

  • Marketing and advertising providers, where applicable

  • Fraud prevention and security providers

  • Information technology and technical support providers

We may also disclose information when required or permitted by applicable law, legal process, court order, government request, or when reasonably necessary to protect our rights, customers, website, or business.

We do not sell your personal information as a standalone product.

6. Third-Party Services

Our website may use third-party services to support functions such as payment processing, shipping, analytics, advertising, customer support, and website functionality.

These third parties may collect or process information according to their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services when appropriate.

7. Data Security

Planteraia uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained to complete transactions, provide services, maintain business and financial records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal obligations.

The retention period may vary depending on the type and purpose of the information.

9. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you

  • Requesting correction of inaccurate information

  • Requesting deletion of certain personal information

  • Requesting information about how your personal information is collected or used

  • Opting out of certain marketing communications

  • Exercising other rights provided by applicable privacy laws

To unsubscribe from promotional emails, you may use the unsubscribe link provided in the applicable communication.

Some information may need to be retained when required by law or when necessary for legitimate business purposes.

10. Marketing Communications

Where permitted by applicable law, Planteraia may send promotional communications about products, offers, new collections, or other updates.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in the message.

Opting out of marketing communications does not necessarily stop essential service-related communications, such as order confirmations, shipping notifications, refund notices, or other transactional messages.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children under the age required by applicable law without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and address the situation.

12. Do Not Track

Some web browsers provide "Do Not Track" signals or similar privacy preferences.

Because there is currently no universally consistent technical standard for responding to all such signals, our website may not respond to every browser-based Do Not Track setting.

Where required by applicable law, we will honor legally recognized privacy preference signals.

13. Links to Other Websites

Our website may contain links to third-party websites or services.

These websites may have their own privacy policies and practices. Planteraia is not responsible for the privacy, security, content, or practices of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When changes are made, the revised policy will be posted on this page and the "Last Updated" date will be updated.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Planteraia
251 Mockingbird Lane
Elyria, OH 44035
United States

Phone: +1 (440) 667-8171
Email: info@planteraia.us
Website: planteraia.us