Shipping policy
Last Updated: September 30, 2026
At Planteraia, we aim to provide a smooth and reliable delivery experience for every furniture order. Because furniture items can vary significantly in size, weight, and packaging requirements, shipping arrangements and delivery times may vary by product and destination.
Shipping Area
Planteraia currently ships furniture orders within the United States.
Shipping availability may vary for certain remote locations, restricted delivery areas, or addresses that require special transportation arrangements.
Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Certain furniture products may require additional preparation, packaging, or fulfillment time. If a product has a different processing timeframe, the applicable information may be displayed on the product page or during checkout.
Business days are Monday through Friday, excluding applicable U.S. holidays.
During holidays, promotional events, or periods of unusually high order volume, processing may take longer.
Shipping and Delivery Time
After an order has been processed and handed to the carrier, standard delivery generally takes approximately 3–8 business days.
Larger or heavier furniture items may require additional transportation arrangements and may take longer depending on the destination and carrier service.
Delivery estimates are provided as general estimates rather than guaranteed delivery dates. Actual delivery times may be affected by carrier schedules, weather, holidays, transportation conditions, destination, and other circumstances outside our reasonable control.
Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the product, order size, destination, shipping method, and applicable promotional offers.
If free shipping is offered for a particular product or order, the applicable offer and conditions will be displayed on the website or at checkout.
Furniture Delivery
Due to the size and weight of certain furniture products, some orders may be delivered in multiple packages or shipments.
Packages belonging to the same order may arrive separately and may not be delivered on the same day.
For larger furniture items, the carrier may use specialized delivery services or require additional coordination with the customer.
Delivery services generally do not include furniture assembly, room placement, removal of existing furniture, or disposal of packaging unless the applicable product or shipping service specifically states otherwise.
Order Tracking
Once your order has been shipped, we may provide tracking information by email when tracking is available.
Tracking information may take some time to become active after the carrier receives the package.
For larger furniture shipments, tracking information may be updated according to the carrier's transportation and delivery schedule.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your address, apartment or unit number, ZIP code, and contact information before placing your order.
If you notice an address error after placing an order, please contact us as soon as possible.
We will make reasonable efforts to assist with address corrections before the order is shipped. However, we cannot guarantee that an address can be changed once an order has entered fulfillment or been handed to the carrier.
Additional shipping charges may apply if a shipment must be redirected because of incorrect or incomplete information provided by the customer.
Delivery Access
Before purchasing larger furniture items, customers should consider whether the product can be safely delivered to the intended location.
Customers are responsible for ensuring that there is reasonable access for delivery, including doorways, hallways, stairways, elevators, and other access points where applicable.
If a carrier cannot complete delivery because the delivery location is inaccessible or because required delivery arrangements cannot be completed, additional charges or rescheduling may apply.
Damaged Packages
Please inspect the package when possible upon delivery.
If the package or furniture appears visibly damaged, customers are encouraged to take photographs of the packaging and product before disposing of any packaging materials.
If your furniture arrives damaged, defective, or incomplete, please contact us as soon as possible at info@planteraia.us and provide your order number, a description of the issue, and clear photographs when applicable.
We will review the situation and provide an appropriate resolution.
Lost or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check around the delivery area and with household members, neighbors, or the carrier.
If you believe your order has been lost during transit, contact us with your order number and tracking information so we can assist with reviewing the shipment.
Delivery Delays
Delivery may occasionally be delayed because of severe weather, carrier disruptions, holidays, transportation issues, incorrect address information, unusually high shipping volumes, or other circumstances outside our reasonable control.
If Planteraia becomes aware that an order cannot be shipped within the applicable promised timeframe, we will provide an appropriate update and, where required, offer the applicable options regarding the delayed order.
If an order cannot be shipped within the applicable timeframe and the required delay procedures apply, customers may be offered the option to consent to a revised shipping timeframe or cancel the order and receive a prompt refund as required by applicable law.
Multiple Shipments
Some furniture orders may be shipped in separate packages due to product size, warehouse availability, or carrier requirements.
If items from the same order arrive at different times, please allow the stated delivery timeframe for each shipment before contacting us.
Contact Us
If you have questions about shipping, delivery, or an existing order, please contact us:
Planteraia
251 Mockingbird Lane
Elyria, OH 44035
United States
Phone: +1 (440) 667-8171
Email: info@planteraia.us
Website: planteraia.us